Returns and Refunds
Right of withdrawal for consumers
(The consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed to his professional activity neither commercial nor autonomous.) Information on the right of withdrawal
Right of withdrawal
This contract can be terminated within 1 month without obligation to specify the reasons. The revocation term is 1 month from the date - in which you or a third party named by you, who is not the carrier, have or have taken delivery of the goods, if you have ordered one or more goods as part of a single order and these goods are delivered in one supply;
- in which you or a third party named by you, who is not the carrier, have or have taken over the last goods, if you have ordered several goods within a single order and they are delivered separately;
- in which you or a third party named by you, who is not the carrier, have or have taken delivery of the last supply partial or the last piece, if you have ordered a goods that are delivered in different partial supplies or pieces;
To exercise your right of withdrawal, you must inform us (SoBuy Commercial GmbH, Neuer Höltigbaum 6, 22143 Hamburg, Telephone number: 040/63307924, E-Mail address: firstname.lastname@example.org) by a unique declaration (eg a postal letter, a fax or an e-mail) relating to your decision to cancel the contract.
In this regard, you can use the facsimile of the revocation letter form attached to that however it is not prescribed.
In order to comply with the revocation deadline, it is sufficient that the communication relating to the exercise of the right of withdrawal is sent before the expiry of the revocation period.
Consequences of withdrawal
If you terminate this contract, we are obliged to return all payments we have received from you you, including shipping costs (except the additional costs that result from the fact that you have chosen a delivery time other than the most advantageous standard delivery offered by us), immediately and at the latest late within fourteen days from the date we received the communication concerning your revocation of the this contract.
For this return we use the same payment method that you used at time of the original transaction, unless explicitly agreed otherwise; in no case will they come costs charged for this return.
We can refuse to return the payment until we have received the goods or until there bring proof that you have shipped the goods back, whichever comes first.
You must send or deliver the goods to us immediately and in any case at the latest within fourteen days a from the date on which you inform us about the revocation of this contract.
The deadline is granted if you send the goods before the deadline of fourteen days.
The direct costs of returning the goods will be borne by you
You are responsible for any loss of value of the goods, only if this loss is attributable to a treatment of the same is not necessary for the purpose of checking consistency, characteristics and quality operating mode.
Reasons for exclusion or cancellation
The right of revocation is not foreseen for contracts relating to the supply of goods which are not prefabricated and for the production of which one is decisive individual choice or determination by the consumer or which are obviously adapted to the personal needs of the consumer; relating to the supply of goods which deteriorate rapidly or whose expiry date would come quickly overcome; relating to alcoholic beverages whose presence was agreed upon at the time of signing the contract, but which could be delivered as soon as 30 days from the date of the stipulation of the contract and the value current of which depends on market fluctuations on which the entrepreneur has no influence; relating to the supply of newspapers, magazines or illustrated, with the exception of subscription contracts.
The right of revocation expires prematurely for contracts relating to the supply of goods which, for reasons of health or hygiene protection, are not suitable for return, if the seal has been removed after delivery; relating to the supply of goods, if these after delivery have been mixed with other goods in such a way inseparable because of their consistency; relating to the supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery. __________________________________________________________________________________
Facsimile model of revocation
(If you wish to cancel the contract, please return this duly completed form.)
- At SoBuy Commercial GmbH, Neuer Höltigbaum 6, 22143 Hamburg, Email address: email@example.com:
- I hereby undersigned / we undersigned rescind / terminate the contract I / we entered into relation to the purchase of the following goods (*) / the execution of the following services (*) - Ordered on (*) / received on (*) - Name of the consumer - Consumer address - Signature of the consumer (only in case of paper communication) - Data (*) Cross out the mismatched indications.