FAQ--

Who is SoBuy?

Based in Germany, Sobuy Commercial GmbH offers innovative and modern furnishing solutions. Direct sales and the associated cost savings in the supply chain enable high quality at a very attractive retail price for the benefit of the end customer.

Are my data safe on SoBuy?

We attach great importance to the security of your data and treat them according to the strict requirements of Italian and European data protection law. More detailed information can be found by "privacy policy:If you have further questions or concerns, please do not hesitate to contact us through it@sobuy-shop.com

Do you ship to my address and what are the shipping costs?

Our products can be shipped throughout European Union.

We offer free shipping for those countries:

  • Delivery by UPS or DPD
  • Shipping is free throughout France, Netherlands, Belgium and all other countries listed below:
RegionsSpeed of delivery
France2 - 3 workingdays
Netherlands1 - 2 workingdays
Belgium1 - 2workingdays
Luxembourg1 - 2 workingdays
Poland2 - 3 workingdays
Czech republic2 - 3 workingdays
Denmark1 - 2 workingdays
Ireland3 - 5 workingdays
Austria2 - 3 workingdays
Germany1 - 2 workingdays
Italy3 - 5 workingdays
Spain3 - 5 workingdays
Portugal3 - 5 workingdays
Sweden3 - 5 workingdays
Finland5 - 7 workingdays
Estonia5 - 7 workingdays
Latvia5 - 7 workingdays
Lithuania5 - 7 workingdays
Slovakia3 - 5 workingdays
Slovenia3 - 5 workingdays
Croatia3 - 5 workingdays
Hungary3 - 5 workingdays
Romania3 - 5 workingdays
Bulgaria7- 10 workingdays
Greece7- 10 workingdays

For the other EU-Countires which are not listed here, we require a shipping cost in 10 Euro and 4.95 Euro for additional article

How can I place an order ?

You can buy the product directly online by clicking on the "Add to cart" button on the page of the desired product, and then follow all the instructions to complete the order. Payments which we accepte are :

  • Banktransfer
  • Paypal
  • Credit Card
  • Amazon Pay

How can I track, modify or cancel my order?

You can check the status of your order at any time by logging into our website www.sobuy.online

In the "My orders" section you will find the list of your orders. By clicking on the order , you will see tracking information. To cancel or modify an order that has already been processed, contact our customer service by email at it@sobuy-shop.com

Which shipping method do you use?

We always use the express courier DPD DHL and UPS. As soon as your order is ready to be sent you will be sent a tracking code and you will be able to follow the shipment directly at any time via the web.

How long will it take to receive my order?

For the estiminated delivery time please view the form bellow:

AreaDelivery Time in average
Germany1-2 working days
France/Denmark/
Belgium/Netherland/
Luxembourg/Austria/
Poland
2-3 working days
Italy/Spain/Ireland
/Sweden
3-5 working days
Portugal and other Eu Countires 5-7 working days

To islands or in areas that are particularly difficult to reach,one or two more days will be required.

I received the tracking number of my package but I can't find it on the courier's website, what can I do?

For order prcoess, it can take up to 24 hours for your tracking information to be updated into the courier's system.

If your parcel is still not dispatched after 48 hours,Pontact our customer service by email at it@sobuy-shop.com.

How can I return an order?

SoBuy offer an extra guarantee of a free return without reason for 3 months, During this period,you can decide to return, exchange the item ordered for no reason. If you wish to cancel your order, send us an e-mail with your request to it@sobuy-shop.com. Our customer service will handle the return within 1 business day

As soon as the item has been withdrawn, you can contact us again so that we can issue the refund.

To exercise the right of return, the product must be returned in its original condition intact and possibly in its original packaging.

The right to return does not limit the warranty rights provided by the law, which you can use without restrictions.

How long is the time for reimbursement ?

Once www.sobuy.online has received the returned product and verified its conditions, you will receive a refund within the statutory deadline of 14 days (Legislative Decree 21/2014). The refund will be made by the same payment method you have chosen for the purchase. Depending on the payment method, the timing for return the amount may be different. In exceptional case, between the date on which you return the item and the date on which we receive it at our returns center

Do I have a guarantee on my products?

Of course, all the products that can be purchased on www.sobuy.online are covered by the legal guarantee. In the event of product defects, please contact our customer service at it@sobuy-shop.com: we will be happy to help you solve problems as quickly as possible.